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JULES & JENN

How to place an order on our website?

How does the pre-order work?

Where to try and buy our products?

Which payment methods are accepted?

Is online payment secure?

Can I pay in multiple installments?

Where to apply my promo code?

Do you offer gift cards?

How to follow our new releases and restocks?

Placing an order

How can I modify or cancel my order?

How can I track my order delivery?

Which carrier should I choose for delivery?

What are the delivery times and costs for France?

What are the delivery times and costs for Europe?

Delivery costs for Germany, Austria, Netherlands?

Delivery times and costs for Switzerland?

Shipping costs for the rest of Europe?

What are the Christmas delivery deadlines?

Delivery & Tracking

How to exchange an item?

How to return my product?

Are returns free of charge?

What does "100 days to try" mean?

What to do if my product has a defect?

What should I do if my package is damaged?

Returns & Refunds

How does the referral program work?

How does the Sustainable Combo offer work?

What are "Charity Last Chance" items?

My code isn't working, what should I do?

Offers & Discounts

How to choose the right size or fit?

Where are our products made?

Where does our leather come from?

Are the insoles removable?

Which models to choose for wide feet?

Do you offer specific shoe sizes?

Where can I read your customer reviews?

Products & Sizes

How should I care for my leather items?

Should I have protective soles added?

Where can I get my shoes repaired?

Care & Repair

What are our social commitments?

What are our environmental actions?

What does our transparency consist of?

What is the AGEC law?

What is the REP?

What does the Origine France Garantie label mean?

What does LWG leather certification mean?

Our Commitments

How do I subscribe to the newsletter?

How do I unsubscribe from the newsletter?

Newsletter Subscription

How to create a customer account?

Do I need an account to place an order?

How do I edit my personal information?

How do I delete my customer account?

How do I access my customer account?

Are my personal details protected?

Customer Account

How do I contact your press department?

How do I contact the partnerships department?

Press & Partnerships

All articles

Categories

Placing an order

Delivery & Tracking

Returns & Refunds

Offers & Discounts

Products & Sizes

Care & Repair

Our Commitments

Newsletter Subscription

Customer Account

Press & Partnerships