Create your account in seconds without a password. Enter your email to receive your unique and secure access code. 🔑 ✅

To create your customer account and join the JULES &amp; JENN community, we have designed a simplified and secure process. You don&apos;t need to remember any password.Follow these simple steps:<ol><li>Go to our website and click on the &quot;My Account&quot; icon in the top right corner.<img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030615-f8d5d3fd-6b1d-48ed-bfdd-978c5a7504a3-0436f6e1-cbba-49a9-99b8-8f9076473d9b.png" style="width: 639px;" class="fr-fic fr-dib"></li><li>Enter your email address in the required field.<img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030615-ad78b3d3-7090-4e59-8137-d8a568ab2d40-ccd7f3cf-66ce-4938-8eb5-60756984cb5c.png" style="width: 444px;" class="fr-fic fr-dib"></li><li>Check your inbox: a unique 6-digit access code will be sent to you immediately.</li><li>Enter this code on the website to confirm your account creation and access your personal space.</li></ol>Why is there no password?To ensure both simplicity and maximum security, we use a unique code login system. Each time you log in, a new code is sent to your email.Good to know:<ul><li>If you don&apos;t receive the email within a few moments, please check your junk/spam folder. &#x23F1;&#xFE0F;</li><li>Your account allows you to track your orders, manage returns, and access your invoices easily. </li></ul>

How to create a customer account?

No, creating an account is not mandatory. You can easily check out as a guest by simply entering your email address. ✅ 📦

No, creating a customer account is not mandatory.&#xA0;You can easily place an order on our website as a guest by simply using your email address.What you need to know about guest orders:<ul><li>Automatic recognition:&#xA0;Your email address allows us to securely link and group your purchases together.</li><li>Order history saved: Even when checking out as a guest, your order history and invoices are properly saved.</li><li>Future access: If you decide to log in later using the same email address, you will automatically find your complete purchase history.</li></ul>It&apos;s simple, fast, and there are no passwords to remember!

Do I need an account to place an order?

Update your addresses and data directly from your account. Please note, this does not change the delivery address of an ongoing order. ⚙️ ✅

<div dir="ltr" id="isPasted">Once logged into your personal space (using the verification code received by email), you can manage most of your data independently:<ul><li data-path-to-node="23,0,0">Your addresses: Add, edit, or delete your default shipping and billing addresses for your future purchases.</li><li data-path-to-node="23,1,0">Your identity: Update your first and last name.</li><li data-path-to-node="23,2,0">Your email address: For security reasons, the email address is uniquely linked to your account. Therefore, you cannot change it yourself.</li></ul>&#x26A0;&#xFE0F; Warning: Changing an address in your address book does not change the shipping address of an order that has already been confirmed. If you made a mistake during a recent purchase, you must notify us immediately.To change your email address or to correct the shipping address of an order currently being prepared, our team is here to help:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/nous-contacter">Contact us directly</a></div>

How do I edit my personal information?

Do you want to delete your customer account and personal data? Discover the simple process to request a deletion from our customer service team. 🗑️ ✅

<div dir="ltr" id="isPasted">In accordance with data protection regulations (GDPR), you have the right to request the deletion of your account and all your personal information at any time.For security reasons, this action cannot be performed automatically from your personal space.To permanently delete your account, you have two simple options:<ul><li data-path-to-node="25,0,0">Via our form: Send us a message from our <a target="_blank" rel="noopener" href="https://julesjenn.com/en/pages/nous-contacter">contact page</a>.</li><li data-path-to-node="25,1,0">By email: Write to us directly at <a href="mailto:bonjour@julesjenn.com">bonjour@julesjenn.com</a>, making sure to contact us from the email address linked to your customer account.</li></ul>Our team will process your deletion request as quickly as possible.</div>

How do I delete my customer account?

Unable to log in? Discover our secure passwordless login system, which uses a quick verification code sent directly to your email address. 🔐 ✅

At JULES &amp; JENN, we have simplified access to your customer space. To guarantee maximum security, you no longer need to create or remember a password!To log in securely, follow these 3 simple steps:<ul><li data-path-to-node="25,0,0">Step 1: Click on the &quot;My Account&quot; icon located at the top right of our website. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030615-d6a1b6bb-d7ba-4d5b-bcf9-1495b8833669-627d385c-5812-4feb-95e4-410af7c4abb7.png" style="width: 639px;" class="fr-fic fr-dib"></li><li data-path-to-node="25,1,0">Step 2: Enter your email address in the dedicated field. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030615-fdfa257e-b596-49dc-876e-93bf682e670a-e7f9cc8b-5290-42c3-a010-98497b3f46d4.png" style="width: 391px;" class="fr-fic fr-dib"></li><li data-path-to-node="25,2,0">Step 3: A secure, one-time verification code is immediately sent to you by email. Enter this code on the website to access your space.</li></ul>Tip: If you do not receive the access code within a few minutes, please remember to check your spam or junk mail folder.Want to link past orders?If you wish to associate a previous order with your current account, our customer service team will be happy to do it for you.&#x1F449;&#xA0;<a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/nous-contacter">Contact us to link an order</a>

How do I access my customer account?

The security of your data is our priority. We use the best encryption protocols to guarantee the confidentiality of your information. 🔒 ✅

The protection of your privacy and the security of your personal data are an absolute priority for us.To guarantee you complete peace of mind while browsing and shopping, we have implemented strict security standards:<ul><li data-path-to-node="9,0,0">Encrypted browsing: Our website uses secure protocols (such as HTTPS) to protect all communications and data transfers.</li><li data-path-to-node="9,1,0">GDPR compliance: We apply anonymization methods to protect your identity, in strict compliance with European regulations.</li><li data-path-to-node="9,2,0">Continuous monitoring: Our systems are constantly monitored to detect and block the slightest vulnerability.</li></ul>How can you help us protect your account?Our customer login system is ultra-secure because it works without a password, using a unique one-time code sent by email. To ensure the security of your personal space, you simply need to make sure your own email inbox is well protected!To find out all the details about how your data is used:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/policies/privacy-policy">Consult our complete privacy policy</a>

Are my personal details protected?

Send us a message on-line or send us an e-mail to bonjour@julesjenn.com

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JULES & JENN

Need help managing your personal information, tracking orders, or changing your password? Find everything about your JULES & JENN customer account here.