Need a different size or colour? 🔄 Take advantage of our convenient and free exchange service via pick-up points in several European countries today! 📦

<div dir="ltr" id="isPasted">Do you want to exchange your product for a different size or colour?Good news: exchanges are free of charge if made through one of the 30,000 Pickup points of our partner Chronopost (valid in metropolitan France, Belgium, Luxembourg, and Spain).How to proceed?<ol><li>Make sure the item is new, unworn, and in its original packaging.</li><li>Register your exchange on our <a href="https://julesjenn.com/a/return" target="_blank" rel="noopener noreferrer">returns portal</a> to generate your prepaid shipping label.</li><li>Drop off your package at the nearest pick-up point.</li><li>As soon as we receive and validate your return, we will ship your new item!</li></ol>To start the process or check the exchange conditions for other countries, please visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our exchange and return policy</a></div>

How to exchange an item?

An item doesn't suit you? 📦 Discover the quick and simple steps to easily return your order to us via one of our partner pick-up points today. 🔄

<div dir="ltr" id="isPasted">You have 100&#xA0;days after receiving your order to return any item that does not suit you.Good news: returns are free of charge when using our partner Chronopost&apos;s pick-up point network (valid for metropolitan France, Belgium, Luxembourg, and Spain).Here are the steps to follow:<ol><li>Ensure the item is brand new, unworn, and placed in its original packaging.</li><li>Register your return on our <a href="https://julesjenn.com/a/return" target="_blank" rel="noopener noreferrer">dedicated portal</a> to generate and print your prepaid shipping label.</li><li>Drop off your securely sealed package at the pick-up point of your choice.</li><li>Upon receipt and inspection of your item in our workshops, we will automatically process your refund.</li></ol>To start your return process or check the return conditions for other countries, please visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our exchange and return policy</a></div>

How to return my product?

Doubts about your order? 📦 Good news, your first return is 100% free from France and several European countries! Find out how to proceed here. 🔄

<div dir="ltr" id="isPasted">Yes, at JULES &amp; JENN, we want to make your life easier in case of a sizing error or a change of mind!Here are our return conditions:<ul><li data-path-to-node="5,0,0">First return is free: Your very first return (or exchange) is 100% free of charge if made from metropolitan France, Belgium, Luxembourg, or Spain.</li><li data-path-to-node="5,1,0">Second return: If you wish to make a second return or a new exchange on the exact same order, a flat shipping fee of &#x20AC;10 (incl. VAT) will be requested. This amount can be paid directly by Credit Card, via PayPal, or simply deducted from your final refund.</li><li data-path-to-node="5,2,0">Other destinations: For any return made from another country, or if you choose to use a different shipping method than the one offered on our returns portal, a &#x20AC;10 participation fee will also be applied.</li></ul></div>

Are returns free of charge?

Take the time to try your items quietly at home! 🛋️ You have a full 100 days to easily return any product that doesn't completely suit you. 📦

<div dir="ltr" id="isPasted">At JULES &amp; JENN, we want you to be 100% satisfied with your purchases. That&apos;s why we offer you 100 days after receiving your order to try your items quietly at home and decide if they are right for you.For your return or exchange request to be accepted, a few simple rules apply. The products must absolutely be:<ul><li data-path-to-node="15,0,0">Tried on indoors only (on a rug, for example, for shoes).</li><li data-path-to-node="15,1,0">Strictly new and unworn.</li><li data-path-to-node="15,2,0">Returned in their original packaging in perfect condition.</li></ul>To start your request and get your return label, please visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/a/return">Make a return or an exchange</a></div>

What does "100 days to try" mean?

A quality issue with your item? 📸 Quickly contact us with clear photos and your order number so we can find the best solution for you. 🛠️

<div dir="ltr" id="isPasted">If, despite all the care we put into the quality of our manufacturing, your product has a defect, we are sincerely sorry.To allow our team to provide you with a quick solution, please contact us directly:<ul><li data-path-to-node="16,0,0">Via our <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/nous-contacter">contact form</a></li><li data-path-to-node="16,1,0">Or by email at <a href="mailto:bonjour@julesjenn.com">bonjour@julesjenn.com</a></li></ul>In order to process your request as quickly as possible, please remember to include in your message:<ul><li data-path-to-node="18,0,0">Your order number.</li><li data-path-to-node="18,1,0">Clear photos of the defect found on the product.</li></ul>Upon receipt, our Customer Service will review your request and offer you the most suitable solution (repair, exchange, or refund).</div>

What to do if my product has a defect?

Send us a message on-line or send us an e-mail to bonjour@julesjenn.com

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JULES & JENN

Do you need to return an item or request a refund? Discover all the return conditions, procedures, and processing times applicable at JULES & JENN.

Returns & Refunds

How to exchange an item?

How to return my product?

Are returns free of charge?

What does "100 days to try" mean?

What to do if my product has a defect?