Discover how to clean, nourish, and protect your JULES & JENN shoes and bags to make them last. A truly sustainable approach to fashion! 🧽 ✅

At JULES &amp; JENN, we design our products to stay with you for as long as possible. The regular care of your leather goods and shoes is the secret to truly responsible and sustainable fashion.Whether it is smooth, grained, suede, or metallic leather, each material deserves special care. Generally, a good care routine comes down to three key steps:<ul><li data-path-to-node="24,0,0">Clean: Gently dust the material using a suitable brush.</li><li data-path-to-node="24,1,0">Nourish: Hydrate the leather with a specific conditioning cream or lotion.</li><li data-path-to-node="24,2,0">Protect: Waterproof the surface to prevent stains and moisture damage.</li></ul>To discover our complete step-by-step routine, as well as the specific products recommended for each type of leather, we invite you to consult our dedicated guide:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/leather-care">Discover our leather care guide</a>

How should I care for my leather items?

We highly recommend adding protective pads to shield your leather soles, prevent slipping, and make your shoes last significantly longer. 👟 ✅

Yes, it is absolutely essential!&#xA0;We highly recommend protecting your leather soles. Adding anti-slip pads not only prevents you from slipping in wet weather, but it is also the best way to significantly extend the lifespan of your shoes.To protect them, you have two options:<ul><li data-path-to-node="22,0,0">The &quot;do-it-yourself&quot; option: We have developed high-quality protective pads that are easy to stick directly onto the sole yourself.&#xA0; &#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/products/shoe-grip-pad-black">Discover our protective pads</a></li><li data-path-to-node="22,1,0">The &quot;expert&quot; option: For a professional and long-lasting application, entrust your shoes to a local cobbler.&#xA0;</li></ul>

Should I have protective soles added?

Give your shoes a second life! Discover how to find a certified Refashion partner cobbler near you to easily repair your favorite items. 🛠️ ✅

As part of our sustainable fashion approach, repairing your shoes is the best way to give them a second life and reduce your environmental footprint.While we do not operate our own in-house repair workshop, we highly recommend taking your items to a professional cobbler.Benefit from the &quot;Bonus R&#xE9;paration&quot; with Refashion:&#xA0;In France, you can benefit from a &quot;Bonus R&#xE9;paration&quot; (Repair Bonus). By visiting a certified repairer, you will receive a direct discount on your shoe repair bill.To find a partner cobbler near you, please check the Refashion interactive map (under the &quot;Trouver un r&#xE9;parateur pr&#xE8;s de chez vous&quot; tab):&#x1F449;&#xA0;<a target="_blank" rel="noopener noreferrer" href="https://refashion.fr/trouver-un-reparateur">Find a certified Refashion repairer</a>

Where can I get my shoes repaired?

Send us a message on-line or send us an e-mail to bonjour@julesjenn.com

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JULES & JENN

Extend the life of your JULES & JENN shoes and bags with our expert care advice and repair solutions designed for sustainable and responsible fashion.

Product Care and Repair Guide | JULES & JENN

Care & Repair

How to place an order on our website?

How does the pre-order work?

Where to try and buy our products?

Which payment methods are accepted?

Is online payment secure?

Can I pay in multiple installments?

Where to apply my promo code?

Do you offer gift cards?

How to follow our new releases and restocks?

Placing an order

How can I modify or cancel my order?

How can I track my order delivery?

Which carrier should I choose for delivery?

What are the delivery times and costs for France?

What are the delivery times and costs for Europe?

Delivery costs for Germany, Austria, Netherlands?

Delivery times and costs for Switzerland?

Shipping costs for the rest of Europe?

What are the Christmas delivery deadlines?

Delivery & Tracking

How to exchange an item?

How to return my product?

Are returns free of charge?

What does "100 days to try" mean?

What to do if my product has a defect?

What should I do if my package is damaged?

Returns & Refunds

How does the referral program work?

How does the Sustainable Combo offer work?

What are "Charity Last Chance" items?

My code isn't working, what should I do?

Offers & Discounts

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Where are our products made?

Where does our leather come from?

Are the insoles removable?

Which models to choose for wide feet?

Do you offer specific shoe sizes?

Where can I read your customer reviews?

Products & Sizes

What are our social commitments?

What are our environmental actions?

What does our transparency consist of?

What is the AGEC law?

What is the REP?

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What does LWG leather certification mean?

Our Commitments

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Customer Account

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Press & Partnerships