Made a mistake? Don't panic! ⏱️ Contact our customer service team as quickly as possible to modify or cancel your order before it gets shipped out. ✉️

<div dir="ltr" id="isPasted">Did you validate your order a little too quickly? Don&apos;t worry, it happens!For technical reasons, it is not possible to modify or cancel an order yourself directly from your customer account.If you wish to make a change (shoe size, delivery address) or completely cancel your purchase, please contact us as quickly as possible:<ul><li data-path-to-node="16,0,0">By email at <a href="mailto:bonjour@julesjenn.com">bonjour@julesjenn.com</a></li><li data-path-to-node="16,1,0">By phone at +33 9 77 55 75 48</li></ul>What if my order has already been shipped?We are very quick to prepare your packages! If your order has already been processed by our logistics warehouse, we unfortunately won&apos;t be able to intercept it. You will simply need to return it to us upon receipt using the prepaid return label to get&#xA0;an exchange or&#xA0;a full refund.&#xA0;</div>

How can I modify or cancel my order?

Track your package's journey in real time! 📦 Find your tracking number in your shipping confirmation email to easily check the delivery status. ⏱️

<div dir="ltr" id="isPasted">As soon as your order leaves our logistics warehouse, we immediately inform you by email.Here is how to find out exactly where your package is:<ul><li data-path-to-node="14,0,0">Shipping confirmation email: This message contains your unique tracking number and a direct link to the selected carrier&apos;s website.</li><li data-path-to-node="14,1,0">Real-time tracking: Simply click on this link to follow the progress of your delivery, step by step.</li></ul>Can&apos;t find the email? Please remember to check your junk or spam folder, as our messages can sometimes hide there!If you haven&apos;t received any email from us after the announced shipping timeframe, or if the tracking link shows an anomaly, please feel free to contact our support team at <a href="mailto:bonjour@julesjenn.com">bonjour@julesjenn.com</a>.</div>

How can I track my order delivery?

Discover our carriers for a fast and secure delivery! 📦 Whether at a pick-up point or at home, easily choose the option that suits you best today. ⏱️

<div dir="ltr" id="isPasted">For deliveries within France, we offer three reliable partner solutions to best suit your needs:<ul><li data-path-to-node="13,0,0">Pick-up point (Chronopost): Receive your package in one of the 17,000 Pickup locations within 2 to 3 working days. This service is free for orders over &#x20AC;25 (otherwise &#x20AC;5).</li><li data-path-to-node="13,1,0">Standard home delivery (DPD): Your order is delivered directly to your door within 1 to 2 working days. This service is free for orders over &#x20AC;150 (otherwise &#x20AC;7).</li><li data-path-to-node="13,2,0">Express home delivery (Chronopost): Enjoy next-day delivery before 1 PM (excluding Sundays and public holidays) for any order placed before noon. This service is available for &#x20AC;10.</li></ul>If you wish to have your order delivered to another country or want to view our full terms and conditions, we invite you to visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our delivery methods and times</a></div>

Which carrier should I choose for delivery?

Enjoy free delivery to a pick-up point on orders over €25! 📦 Discover all our fast and reliable shipping options for France and Monaco right here. ⏱️

<div dir="ltr" id="isPasted">To best satisfy your needs, we offer several fast and reliable delivery options for metropolitan France and Monaco:<ul><li data-path-to-node="13,0,0">Pick-up point (Chronopost): Delivery within 2 to 3 working days. This service is free for orders over &#x20AC;25 (otherwise &#x20AC;5).</li><li data-path-to-node="13,1,0">Standard home delivery (DPD): Delivery within 2 to 3 working days. This service is free for orders over &#x20AC;150 (otherwise &#x20AC;7).</li><li data-path-to-node="13,2,0">Express home delivery (Chronopost): Delivery in 24 hours for any order placed before noon. This service is available for &#x20AC;10 (&#x20AC;30 for Corsica).</li></ul>To view our full terms and conditions or get more details about your shipments, please visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our delivery methods and times</a></div>

What are the delivery times and costs for France?

Get your order delivered to Belgium, Luxembourg, Spain, or Portugal! 📦 Enjoy free delivery to a pick-up point on orders over €25 today. ⏱️

<div dir="ltr" id="isPasted">To serve you beyond our borders, we offer several delivery options for Belgium, Luxembourg, Spain, and Portugal:<ul><li data-path-to-node="13,0,0">Pick-up point: Delivery within 4 to 5 working days. This service is free for orders over &#x20AC;25 (otherwise &#x20AC;6).</li><li data-path-to-node="13,1,0">Standard home delivery: Delivery within 4 to 6 working days. This service is free for orders over &#x20AC;150 (otherwise &#x20AC;8).</li></ul>For more details about shipping your orders or to check any specific conditions, please visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our delivery methods and times</a></div>

What are the delivery times and costs for Europe?

Get your order delivered to Germany, Austria, or the Netherlands! 📦 Enjoy fast home or pick-up point shipping starting at just €8 today. ⏱️

<div dir="ltr" id="isPasted">We offer reliable shipping solutions for all your orders heading to Germany, Austria, and the Netherlands. Here are our conditions:<ul><li data-path-to-node="13,0,0">Pick-up point delivery: Available for a flat rate of &#x20AC;8, with delivery expected within 3 to 5 working days.</li><li data-path-to-node="13,1,0">Standard home delivery: Available for a flat rate of &#x20AC;10, with delivery expected within 3 to 5 working days.</li></ul>If you want to check the conditions for another country or get more details on how we handle shipments, please visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our delivery methods and times</a></div>

Delivery costs for Germany, Austria, Netherlands?

Do you live in Switzerland? 📦 Discover our reliable home delivery rates, shipping times, and all conditions related to customs fees right here. ⏱️

<div dir="ltr" id="isPasted">For our customers living in Switzerland, we offer reliable and secure shipping. Here are our delivery conditions:<ul><li data-path-to-node="4,0,0">Home delivery (Swiss Post): Available for a flat rate of &#x20AC;10, with delivery expected within 3 to 5 working days.</li><li data-path-to-node="4,1,0">Taxes and customs fees: Please note that since Switzerland is not part of the European Union, prices are shown excluding taxes (HT) on our website. Import taxes and any customs processing fees will remain your responsibility upon receipt of the package.</li></ul>To get more details about shipping your orders and to check all international conditions, we invite you to visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our delivery methods and times</a></div>

Delivery times and costs for Switzerland?

Get your order delivered anywhere in Europe! 📦 Discover our fast home or pick-up point shipping options starting at just €8 for your purchase today. ⏱️

<div dir="ltr" id="isPasted">For our customers residing in the rest of Europe (excluding France, Switzerland, Belgium, Luxembourg, Spain, Portugal, Germany, Austria, and the Netherlands), we offer reliable shipping solutions:<ul><li data-path-to-node="13,0,0">Standard home delivery: Available for a flat rate of &#x20AC;10 (incl. VAT), with delivery expected within 3 to 5 working days.</li><li data-path-to-node="13,1,0">Pick-up point delivery: Available for &#x20AC;8 (incl. VAT) (please note this service is only available in selected countries within the zone).</li></ul>To view the exhaustive list of countries we ship to and to check all our international conditions, we invite you to visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/free-delivery-returns">View our delivery methods and times</a></div>

Shipping costs for the rest of Europe?

Prepare your gifts with complete peace of mind! 🎁 Find out our order deadlines to guarantee your packages are delivered under the tree for Christmas. 🎄

<div dir="ltr" id="isPasted">To ensure your gifts are placed under the tree on time, we strongly advise you to plan your purchases ahead.Here are our final order deadlines for guaranteed delivery in France before Christmas:<ul><li data-path-to-node="14,0,0">Pick-up point (Chronopost 2SHOP): Until Thursday, December 19th before noon.</li><li data-path-to-node="14,1,0">Standard home delivery (DPD): Until Friday, December 20th before noon.</li><li data-path-to-node="14,2,0">Express home delivery (Chronopost): Until Monday, December 23rd before 11 AM (for guaranteed delivery on December 24th before 6 PM).</li></ul>Note: If you have unfortunately missed these deadlines, don&apos;t panic, you can always opt for our <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/products/carte-cadeau-jules-jenn">digital gift card</a> sent instantly by email!</div>

What are the Christmas delivery deadlines?

Send us a message on-line or send us an e-mail to bonjour@julesjenn.com

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JULES & JENN

Find all the information about delivery and tracking your order at JULES & JENN. Check shipping times, costs, and options for France and across Europe.

Delivery & Tracking