Order your favourite products in just a few clicks! 🛒 Follow our simple steps to validate your cart, choose delivery, and pay securely. ✅

Placing an order on our website is very easy and only takes a few clicks! Let us guide you through these simple steps:1. Select your itemsGo to your desired product page. First, choose the colour, then your size. Next, click on the &quot;Add to cart&quot; button. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030511-3efe1dea-79a4-434d-879a-16ad0eba90ab-88756d7b-602b-42c4-aa20-488409886f5f.png" style="width: 578px;" class="fr-fic fr-dib">2. Validate your cartOnce your items are selected, click on &quot;View my cart&quot;. You will find a complete summary of the items you have added. Check the details, then click on &quot;Checkout&quot;. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030511-cc693b1d-2a11-46bf-8662-95a8f16b5ccc-d4fd210c-8d9e-4e86-bfd0-e53e8e1830dc.png" style="width: 568px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030511-a685edb8-e819-48d9-8b1c-2f02192673b7-36d108b1-f25e-407f-94fc-19a548902608.png" style="width: 300px;" class="fr-fic fr-dib"> 3. Enter your details and choose delivery<ul><li data-path-to-node="20,0,0">Fill in your complete shipping address. The carrier options will only appear once this address is provided.</li><li data-path-to-node="20,1,0">Then, select your preferred delivery method. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030511-6977016f-4bbd-475c-b750-b68e37fa6801-5a941088-492a-43b0-9eca-07e1434faf91.png" style="width: 454px;" class="fr-fic fr-dib"></li><li data-path-to-node="20,2,0">Note: If you choose delivery to a pick-up point, make sure to click on &quot;Select a pick-up point&quot;. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030511-b9873af4-7f72-41d5-a672-60b2063917a5-ab30f575-2021-4f9c-8772-b551d1ae3979.png" style="width: 412px;" class="fr-fic fr-dib"></li></ul>4. Proceed to secure paymentChoose your payment method and enter a different billing address if necessary. Finally, click on &quot;Pay now&quot; to complete the purchase. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030511-ec34c981-4df3-4058-af19-8b1385cc9330-285ec6d1-a193-4ef2-b166-d3d1354a2171.png" style="width: 341px;" class="fr-fic fr-dib">5. Order confirmationYou are all set! You will receive an order confirmation email from us. Please remember to check your spam or junk folders, as our emails sometimes hide there.Need help?To ensure the maximum security of your banking data, we cannot take orders over the phone. However, our team is at your full disposal to guide you live through every step of your purchase.

How to place an order on our website?

Pre-ordering is a slow fashion approach to produce exactly what is needed. Reserve your item before it is manufactured to actively prevent waste. 📦 ⏱️

Pre-ordering is at the heart of our eco-responsible, Slow Fashion approach. It allows us to produce only what has been purchased, actively preventing overproduction and material waste.How does it actually work?<ol><li style="font-family: Verdana, Geneva, sans-serif;">Reservation:&#xA0;You purchase your item on our website before its manufacturing process even begins.</li><li style="font-family: Verdana, Geneva, sans-serif;">Production: Our partner workshops in France and Europe carefully craft your products based on the exact quantities ordered.</li><li style="font-family: Verdana, Geneva, sans-serif;">Shipping: You receive your order directly at home, around the estimated date provided on the product page.</li></ol>To fully understand our commitments to transparency and the benefits of this fair-pricing production system, feel free to visit our dedicated page: <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/what-is-pre-order">All about JULES &amp; JENN pre-orders</a>.

How does the pre-order work?

Want to try our models in real life? 📍 Easily find all our retail locations and partner corners near you in just a few simple clicks to discover them. ✅

<div dir="ltr" id="isPasted">Do you want to discover our models, touch our eco-responsible materials, and try our products in real life? We are present in several physical retail locations to be as close to you as possible.To keep things simple, you can find the complete interactive map of our stores as well as the details of the available selections per location directly on our dedicated pages:<ul><li data-path-to-node="13,0,0"><a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/where-to-find-us">Interactive Map: Find a store near you</a></li><li data-path-to-node="13,1,0"><a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/jules-jenn-x-les-galeries-lafayette">Our Galeries Lafayette corners</a></li><li data-path-to-node="13,2,0"><a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/jules-jenn-x-le-printemps">Our Le Printemps corners</a></li><li data-path-to-node="13,3,0"><a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/jules-jenn-x-altermundi">Our selections at Altermundi</a></li></ul></div>

Where to try and buy our products?

Pay for your purchases with complete peace of mind! 💳 Discover all our 100% secure payment options to successfully validate your online order. ✅

To allow you to finalise your order with complete peace of mind, we provide several 100% reliable and protected transaction options.To ensure you always have the most up-to-date information, we have gathered all these solutions on a dedicated page.Find all our secure payment methods (credit cards, express checkout solutions, etc.) by clicking on the link below:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/secure-payment">View our secure payment options</a>If you encounter any difficulties while paying for your order, please do not hesitate to contact our customer support!

Which payment methods are accepted?

Pay for your purchases with total confidence! 🔒 All payments made on our online store are encrypted and 100% secure. Discover our guarantees. ✅

<div dir="ltr" id="isPasted">Rest assured, all your transactions on our online store are 100% secure.To protect your banking data, we use advanced encryption systems (SSL) and collaborate with payment partners renowned for their strict reliability.To find out everything about the technologies we use and the security guarantees we offer, we invite you to consult our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/secure-payment">View our secure payment guarantees</a>If you have any questions or hesitations while paying for your order, our team remains at your full disposal to assist you.</div>

Is online payment secure?

Enjoy the option to pay in 3 installments! 💳 Thanks to our French partner Alma, spread the cost of your order easily and securely at checkout. ✅

Yes, it is entirely possible to pay for your order in multiple installments!To offer you maximum flexibility, we provide the option to pay in 3 installments through our trusted French partner, Alma.How does it work?<ol><li data-path-to-node="17,0,0">Validate your shopping cart as usual.</li><li data-path-to-node="17,1,0">At the checkout step, simply select the &quot;Pay with Alma&quot; option.</li><li data-path-to-node="17,2,0">Follow the quick and easy instructions that will appear on your screen.</li></ol>To learn more about the terms of this service and the overall security of your transactions, we invite you to visit our dedicated page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/pages/secure-payment">Learn more about secure payment</a>

Can I pay in multiple installments?

Enjoy your special benefits! 🎁 Easily apply your promo code during checkout to get an immediate discount on your responsible fashion order today. 💳

Adding your discount code is very simple and takes place during the checkout process.Here are the steps to apply it:<ol><li data-path-to-node="14,0,0">Add your favourite items to your cart and proceed to checkout.</li><li data-path-to-node="14,1,0">At the final payment step, look for the field labelled &quot;Discount code or gift card&quot;. <img src="https://attachments.gorgias.help/VR1W92RVdp82M8yB/hc/5k0Dw70q0BOxvoQA/2026030513-ae204c5e-b383-430d-beb7-20d8357da530-e15d1051-500f-486c-8222-c22d191a9fd7.png" style="width: 368px;" class="fr-fic fr-dib"></li><li data-path-to-node="14,2,0">Type or paste your code into this box.</li><li data-path-to-node="14,3,0">Click on &quot;Apply&quot; so the discount is automatically deducted from your total amount.</li></ol>Note: If the discount does not apply, please remember to check the specific validity conditions of your offer.

Where to apply my promo code?

Treat your loved ones with our gift cards! 🎁 Simply choose the amount, personalize your message, and easily schedule the delivery date via email. ✉️

<div dir="ltr" id="isPasted">Yes, we offer gift cards so you can easily treat your loved ones! You can freely choose an amount between &#x20AC;50 and &#x20AC;500.How does it work?<ul><li data-path-to-node="15,0,0">Personalization: Select your desired amount and add a personal message for the recipient.</li><li data-path-to-node="15,1,0">Scheduled Delivery: Choose the delayed sending option so the recipient receives their surprise email on the exact right day.</li><li data-path-to-node="15,2,0">Validity: The unique code generated is valid for one year across our entire online store.</li></ul>To prepare your gift right now, head directly to our dedicated product page:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://julesjenn.com/en/products/carte-cadeau-jules-jenn">Gift a gift card</a></div>

Do you offer gift cards?

Never miss a new release or restock again! ✉️ Subscribe to our newsletter and easily set up product alerts to always stay informed of our news. ⏱️

<div dir="ltr" id="isPasted">True to our responsible fashion approach, we produce our models in small batches to avoid any overproduction. As a result, some of our pieces can sometimes quickly become victims of their own success!Here are 3 simple ways to make sure you never miss a launch or a restock:<ul><li data-path-to-node="13,0,0">Subscribe to our Newsletter: This is the best way to receive all our announcements and news in preview, directly in your inbox. You can sign up at the bottom of our website, or click on this&#xA0;<a href="https://julesjenn.com/en/pages/inscription-newsletter" target="_blank" rel="noopener noreferrer">link</a>.&#xA0;</li><li data-path-to-node="13,1,0">Set up a product alert: Is your desired model out of stock? If a restock is planned, an alert box will appear on the product page. Simply enter your email address to receive a notification as soon as it is back in our workshops.</li><li data-path-to-node="13,2,0">Follow us on social media: Join our community on Instagram and Facebook to discover our new releases, our launch calendar, and the behind-the-scenes life of the brand every day.</li></ul></div>

How to follow our new releases and restocks?

Send us a message on-line or send us an e-mail to bonjour@julesjenn.com

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JULES & JENN

Find all the answers to place an order at JULES & JENN: purchasing process, pre-ordering, secure payment, and using promo codes.