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JULES & JENN

Discover JULES & JENN's strong commitments to ethical and responsible fashion. Transparency, European workshops, and slow fashion are in our core DNA.

Our Commitments and Values | JULES & JENN

Our Commitments

How to place an order on our website?

How does the pre-order work?

Where to try and buy our products?

Which payment methods are accepted?

Is online payment secure?

Can I pay in multiple installments?

Where to apply my promo code?

Do you offer gift cards?

How to follow our new releases and restocks?

Placing an order

How can I modify or cancel my order?

How can I track my order delivery?

Which carrier should I choose for delivery?

What are the delivery times and costs for France?

What are the delivery times and costs for Europe?

Delivery costs for Germany, Austria, Netherlands?

Delivery times and costs for Switzerland?

Shipping costs for the rest of Europe?

What are the Christmas delivery deadlines?

Delivery & Tracking

How to exchange an item?

Returns & Refunds

Offers & Discounts

Products & Sizes

Care & Repair

Newsletter Subscription

How to create a customer account?

Do I need an account to place an order?

Customer Account

Press & Partnerships