What should I do if my package is damaged?Updated 2 months ago
If your package was damaged during transit and your item is affected, we are sincerely sorry. Rest assured, we will find a solution together.
To help our team process your claim effectively with the carrier, please contact us as soon as possible by following these steps:
Take clear photos: capture images of the damaged outer box and the damaged item itself.
Contact us using one of the following methods:
- Our contact form
- By email: bonjour@julesjenn.com
- By phone: +33 9 77 55 75 48
Our team will get back to you as quickly as possible to resolve the issue.