JULES & JENN logo
JULES & JENN logo

All articles

How can I track my order delivery?Updated 3 hours ago

As soon as your order leaves our logistics warehouse, we immediately inform you by email.

Here is how to find out exactly where your package is:

  • Shipping confirmation email: This message contains your unique tracking number and a direct link to the selected carrier's website.
  • Real-time tracking: Simply click on this link to follow the progress of your delivery, step by step.

Can't find the email?

Please remember to check your junk or spam folder, as our messages can sometimes hide there!

If you haven't received any email from us after the announced shipping timeframe, or if the tracking link shows an anomaly, please feel free to contact our support team at [email protected].

Was this article helpful?
Yes
No