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My code isn't working, what should I do?Updated 12 hours ago

If your code doesn't seem to work when confirming your cart, please check the following points:

  • Code spelling: Ensure there are no spaces before or after the code. Make sure to match upper and lower case letters correctly.
  • Expiration date: Check that the code's validity period has not expired.
  • Item eligibility: Some codes do not apply to items already on sale (Last Chance, Combo Offer) or to gift cards.
  • Minimum order value: Certain benefits are only triggered once a specific purchase amount is reached.
  • Combining offers: Our codes generally cannot be combined with other ongoing promotions.

If the problem persists after these checks, please contact us and provide the code you are trying to use:

👉 Contact us via form📧 

By email: bonjour@julesjenn.com




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