My code isn't working, what should I do?Updated 12 hours ago
If your code doesn't seem to work when confirming your cart, please check the following points:
- Code spelling: Ensure there are no spaces before or after the code. Make sure to match upper and lower case letters correctly.
- Expiration date: Check that the code's validity period has not expired.
- Item eligibility: Some codes do not apply to items already on sale (Last Chance, Combo Offer) or to gift cards.
- Minimum order value: Certain benefits are only triggered once a specific purchase amount is reached.
- Combining offers: Our codes generally cannot be combined with other ongoing promotions.
If the problem persists after these checks, please contact us and provide the code you are trying to use:
By email: bonjour@julesjenn.com